A More Comprehensive Approach
The basic concept of a remote DBA support is to lower the cost of database administration. Traditionally, remote DBA support was offered to large enterprise corporations with entire teams of DBAs. The goal was to do the same at a lower cost. This is just another form of outsourcing.
A Different Target Market
Our remote DBA support approach has a completely different target market. It is geared towards small and medium businesses that have a one or more applications running on one or more servers.
On the surface, these applications seem to have nothing in common with any DBA needs at all. That’s why the sole focus on databases provide a false sense of security and do not provide the full coverage SMB need to stay competitive. This perception quickly changes in a crisis situation when data loss is occurring and these small and medium businesses are on the brink of disaster.
Our remote Sybase, SQL Server and Oracle DBA support coverage includes
- Sybase ASE (11.x-15.7, including CE)
- Sybase IQ (12.5 – 15.4)
- Sybase Replication Server (11.5 – 15.7)
- Oracle (9i - 11gR2)
- SQL Server (2000 – 2008)
- Microsoft SharePoint (2007 and 2010)
Cost Effective Plans to Fit Every Budget
Sometimes there is no need to actively touch the systems, but you want the piece of mind that somebody is watching out for you. Traditional remote DBA support services don’t distinguish between passive and active DBA support.
Why should you pay for guaranteed response times 24×7 if nobody is using the system after hours, except for backups?
Although fixing the system in the middle of the night to be ready for the next day may sound like a good idea, the truth is:
- Most issues can be fixed within less than hour.
- If repairs take longer, they tent to last much longer. In this case it is more important to have a fail-over plan in place than a 24×7 repair team on standby.
Remote Sybase, SQL Server and Oracle DBA Support Plans
Monitoring Only Plan
We monitor the systems and take action if necessary
Pro-Active Maintenance + Monitoring + guaranteed response time 9-5 Mon-Fri
Pro-Active Maintenance + Monitoring + guaranteed response time 8-8 Mon-Fri
Pro-Active Maintenance + Monitoring + guaranteed response time 24×7
Services include for remote Sybase, SQL Server and Oracle DBA support, but are not limited to:
- Pro-Active System and Application Monitoring with SmartScore
- Backup and Backup Verification (Ensuring that backups actually work)
- Preventative Maintenance
- Performance Tuning
- Database Server and Application Patches (OS patches upon request)
- SQL Server Remote DBA
- Sybase Remote DBA
- Oracle Remote DBA
NOTE: 60 day termination clause for all SLA lelvels